Familiarity with complaints
Make sure you are informed about complaints! The JOBka module ensures that everyone knows how to handle complaints.
JOBce’s Complaint Awareness module allows easy delivery of complaint information across the entire company. Employees, departments or individuals receive a PDF document, reducing the repetition of errors.
Employees can be asked to acknowledge reading, providing an audit trail. The module also allows for audit questions to help employees better understand the nature of the complaint. The name and icon can be customized.
- Easy distribution: you can deliver complaint documents to all employees, departments or individuals.
- Acknowledgement of reading: you will receive feedback from staff with acknowledgement of reading.
- Audit trail: the complaint awareness record provides evidence of the transfer of information.
- Review questions: the module allows review questions for better understanding of the issues.
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